Tests: creativity, reclama, marketing, advertising, communication, loyalty of clients, behavior
Having a good product or service and not advertising and promoting it are like not having a business at all. Many business owners operate under the mistaken concept that the business will promote itself, and channel money that should be used for advertising and promotions to other areas of the business.
The phenomenon of messages sent via nonverbal means has fascinated people for decades. The general public became aware of this subject when the book Body Language and several others were published three decades ago.
You are the front line in delivering quality service to your customers. Your appearance, actions or inactions, and ability to communicate say volumes about the organization and its focus on customer satisfaction.
Relationships are built on trust! The most important thing to remember about trust is that, without it, you have no relationship. This applies to all human situations, not just the customer service environment.
Behavioral styles are observable tendencies (actions that you can see or experience) that you and other people exhibit when dealing with tasks or people.
A main task of business in the conditions of free market economy is creation of new and retain of old clients or customers.
Create means cause something to exist or make something new or original. God created the world. Dickens created many wonderful characters in his novels. Is there anything left for us to create?